POWERCARE
PowerCare is a one-stop customer portal and your central hub for support requests, PowerPack subscriptions, and customer success services.
Manage Support Requests
Easily view updates to open cases and submit new cases.
Manage your PowerPack Subscriptions
See what PowerPack components are installed and when they expire.
Contact your PowerSuccess Engineer
Easily view updates to open cases and submit new cases.
On July 8, 2026, we experienced a temporary service disruption affecting PowerPack services due to a certificate-related issue. The issue was identified and resolved within 15 minutes, and all affected services were promptly restored. We apologize for any inconvenience caused and appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued support.
Effective July 1st, 2026, Microsoft will increase pricing https://www.microsoft.com/en-us/licensing/news/2026-M365-Packaging-Pricing-Updates (including non-profit) for all Enterprise, Business, and Frontline licenses. Please open a support ticket if you have any questions, comments, or concerns. Please Note: Microsoft list prices are for annual term/payment plans, but all term/payment plans are affected.
Dear PowerPack Customer, We’re excited to share that we’ve recently upgraded our payment gateway . As part of this improvement, we kindly request you to re enter the card details and resubmit your registration to ensure everything is aligned with the latest updates. PowerSuccess users can easily complete the resubmission process through the PowerCare Portal. Thank you for your cooperation and continued support. If you need any assistance, please don’t hesitate to contact our support team—we’re happy to help.