Power Chat Closed forum

Welcome to the Power Chat section of our Customer Ideas Forum.

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

How to leave Idea:

  1. Submit - A new idea for a PowerPack feature (be alerted with updates on this idea)
  2. Vote - for an existing idea (you will also receive updates)
  3. Comment - On other ideas to drive thoughtful conversations

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Integration with Microsoft TeamsDeclined July 29, 2022 - Keisha Dehn

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Get PowerChat Widget Webpage complaint with Accessibility tool standardsCompleted July 29, 2022 - Prathamesh Mane

"Hello Team, I am creating below idea on behalf of a client ""Bromford"". Client has requested PowerChat Widget tool to be complaint with “Accessibility” tool Standards. “Accessibility Insights for Web” is a Chrome add-on which help us to find out the Website display errors. These error are regarding the Website Color contrast, labels etc. By rectifying these errors, the website would become usable for Disabled People(especially Blind people). Currently client has suggested below changes on PowerChat Widget on priority basis. Client has also given the error report and some help on how to fix it. Issue 1: ----------- Ensures the contrast between foreground and background colors meets WCAG 2 AA contrast ratio thresholds (color-contrast) Target application Register - Bromford Element path #PO_Chat-Indicator Snippet <div id=""PO_Chat-Indicator"" style=""background-color: rgb(37, 133, 207); color: rgb(255, 255, 255);"">Chat Now</div> How to fix: -------------- Fix the following: Element has insufficient color contrast of 3.93 (foreground color: #ffffff, background color: #2585cf, font size: 10.5pt (14px), font weight: normal). Expected contrast ratio of 4.5:1 ===================================================== Issue 2: ----------- Ensures the contrast between foreground and background colors meets WCAG 2 AA contrast ratio thresholds (color-contrast) Target application Register - Bromford Element path #PO_Chat-Submit Snippet <button id=""PO_Chat-Submit"" class=""PO_Chat-Button"" style=""background-color: rgb(37, 133, 207); color: rgb(255, 255, 255);"">Chat Now</button> How to fix: -------------- Fix the following: Element has insufficient color contrast of 3.93 (foreground color: #ffffff, background color: #2585cf, font size: 12.0pt (16px), font weight: normal). Expected contrast ratio of 4.5:1 ===================================================== Issue 3: ---------- Ensures every form element has a label (label) Target application Register - Bromford Element path

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Maximize the size of the widget in browserUnder Review July 29, 2022 - Utham Reddy

Hi all, As of now the widget size is fixed and cannot be minimized or maximized according to our use. Can we have a maximize option for a widget. It should expand the size of widget than the default size in the browser, for the ease of continuing the conversation with the agent. Thank you.

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Custom Icon/ButtonCompleted July 29, 2022 - marc1om

Ability to upload a custom image/button. Currently limited to a toolbar with text.

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Live Chat MessagingCompleted July 29, 2022 - Paul Kirkham

we have had a request on Bromford to do something different around the messaging when requesting a chat - idea being a banner with note: where we could easily put the chat is available for rent, arrears and payments query.

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