Power Success

What is PowerSuccess D365 CRM?

PowerSuccess D365 CRM from HCLTech’s Microsoft Business Applications Practice (MBAP) is a unique service-as-a-subscription support program for small, medium, and corporate-sized organizations. It gives your organization access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Dynamics 365 needs. Your dedicated PowerSuccess D365 CRM Engineer is backed by a Product Team of four additional engineers to support your Business Application deployments.

Get Started Now

The benefits of PowerSuccess D365 CRM

groups A Consistent Product Team

A dedicated PowerSuccess D365 CRM Engineer acts as your single point of contact for all your Dynamics 365 needs and is backed by a Product Team of four additional system engineers.

  • Shortens the amount of time required to deliver solutions to you.
  • Shrinks any gaps in knowledge of your system.
  • Accelerates response time to changes in your system.
star Delivering Continuous Value

Powered by a Product Team comprised of the right engineers to understand and support your system, your organization will experience continuous business value over the lifecycle of your implementation.

  • Ensures delivery of solutions that add the most value.
  • Reduces long-term operational costs.
  • Accelerates response time to changes in your system.
tune Prioritizing Your Needs

Your product backlog or rank list provides a framework for how your dedicated PowerSuccess D365 CRM Engineer will communicate, organize, and prioritize your requests.

  • Shortens the amount of time required to deliver solutions to you.
  • Sharpens focus on providing solutions that add the most value.
  • Accelerates response time to changes in your system.
Additional benefits to consider:
person_add Access to Expertise When You Need It

Your ability to freely tap in to your dedicated PowerSuccess D365 CRM Engineer’s expertise eliminates the need for your organization to hire a system administrator, helping you avoid hiring, training, ramping up, and turnover.

hourglass_top Ability to Hit the Ground Running

With a dedicated PowerSuccess D365 CRM Engineer in your corner, your organization will enjoy a faster time-to-value than with more traditional time-and-materials support services.

currency_exchange Affordable Pricing

Many organizations see the potential of Dynamics 365 but lack the foresight or resources to build a solid path to success. PowerSuccess D365 CRM provides that solid path for a predictable monthly subscription fee, eliminating surprises.

apps Access to the Full PowerPack Suite

PowerSuccess D365 CRM customers enjoy full and completely free access to all PowerPack Add-ons. These are HCLTech MBAP-built tools that enhance the marketing automation and productivity capabilities of your Dynamics 365 system.

headset_mic An Ongoing Partnership with HCLTech

Whenever you need help, you know the support you receive is backed by a world-class, award-winning team of engineers who are fanatical about Dynamics 365 and Microsoft Business Applications.

Having a single engineer is amazing. He has such a high level of knowledge with our system because he's consistently working with us one on one
– it makes it feel like he’s our employee.

Delivering continuous value with our proven PowerSuccess D365 CRM process
PowerSuccess D365 CRM Engineer

Gathers Requests from Customer

Product Backlog

Customer Requests are Prioritized

Product Team

Design/Build + Customer Feedback Loop


Solution Delivered to Customer

If PowerSuccess D365 CRM is the right option for your organization, the next step is to determine the Plan that suits you best. The table below shows the features and benefits of each of our PowerSuccess D365 CRM Plans.

Plan 2 Plan 3
Break/Fix Dynamics 365 Support done done
New User Setup done done
Security Role Management done done
Scheduled Updates and Upgrades done done
Dynamics 365 Data Backups done done
Dynamics 365 Customizations (Out-of-the-Box) done done
Workflow and Dialog Configuration done done
Entity Configuration (Includes Custom Entities) done done
Form Configuration done done
Business Processes/Rules Configuration done done
Account, Contact, and Lead Data Imports done done
Report Creation done done
Dynamics 365 App Configuration done done
Server-Side Sync Configuration done done
Base Application Training (Includes a 50% Discount for Scheduled Trainings) done done
Do more with PowerSuccess D365 CRM entitlements

Entitlements are earned yearly. These are complimentary customized tools that utilize the wider breadth of the Microsoft Business Application stack to enhance your Power Platform and Dynamics 365 deployment. Examples of Entitlements include:

description Power Apps

HCLTech can build for your organization a powerful business application – with up to five configured screens – that allows you to surface and process information in the way that best suits your business.

tune CRM Portals for Dynamics 365

Improve your customer service experience with CRM portals for Dynamics 365. Configure up to five entities or browsable pages to connect to your customer self-service, employee self-service, or partner portal.

speed Power BI for Interactive Dashboards

Let your dedicated PowerSuccess Product team configure a robust Power BI dashboard to provide real-time insight into your organization’s data. Power BI offers a streamlined way to interact with data from a view within Dynamics 365 Online or from any device.

edit_note Custom CRM Plugins for Dynamics 365

Custom plugins extend the CRM functionality within your Dynamics 365 system. Perhaps you would benefit from a plugin that pulls data from related entities to calculate a total value, or maybe your organization needs a plugin that generates a PDF and email attachment when a workflow is activated – whatever you need, we can build it.

newspaper SSRS Reports

Leverage your Product team to create a custom report for up to two entities with as many as 50 fields.

Note that we focus only on plugins that work within Dynamics 365. We do not develop plugins that connect to external or third-party data sources.

Ready to get started with PowerSuccess D365 CRM?

Contact our team today!

Connect with the experts